Chase Credit Card Services: A Testimony

First off, let me tell you that I do not carry a balance on my credit card. That’s right. I said card. I also said that I don’t carry a balance.

I have a credit card from Amazon. I have a mad love for Amazon. The Amazon card is provided by Chase.

Recently I bought some auto parts from a company in Atlanta. The auto parts I bought were big and pricey. I paid for them using my Amazon card. As soon as the charge crossed my card, I paid it. I ordered, I paid, I waited for my parts. My parts didn’t show up.

Imagine my displeasure.

No. Go ahead. Imagine my displeasure. I’ll wait while you do.

*files nails*

So I call the parts company. I’m told they will not send me my parts because my billing address doesn’t match what the credit card company has on file. Scott, the clerk, tells me to call the Chase and resolve the issue.

I call Chase. I get some dude from India.

Now. I will admit. I’m bitter that so many customer service jobs are outsourced. See? I don’t HAVE a job.

But I was nice. It’s not the dude from India’s fault I don’t have a job and he does. He probably does it better than I would. Ok. He doesn’t but I feel charitable.

The dude from India tells me my address is correct in the system. Take THAT Parts Company.

But when I called the Parts Company back, they tell me too bad so sad. The problem is NOT theirs and that until Chase calls THEM, I can kiss those parts goodbye.

You can gnash your teeth in solidarity with me. I’ll wait. *pops jaw*

Right about now you are thinking, GIRL, get a new parts company. I totally would but I could only find this part in one place in the entire US. For REAL. I would have to pay $500 shipping if I went anywhere else. Welcome to the world of import luxury cars.

So I called back Chase. This time I got a chick from India. I explained my problem and was flatly told to forget it. No one from Chase would be calling the Parts Company.

I sweetly asked her to please do this for me.

Sweetness either doesn’t work in India or maybe it just doesn’t work with this particular Indian chick. I asked twice and was flatly refused both times.

I then asked for her supervisor.

She gleefully told me that the supervisor would tell me the same thing.

I expect she thought that would shut me down and I’d crawl away in shame.

She thought wrong.

I said, “I want to speak to your supervisor.”

I’m not very verbal when I am pissed off.

Write that down. You may need that in the future. *hands over a pen and paper*

The supervisor came on the phone almost immediately. His name is Matt. He is located here in the US. (I’ll explain why this is important later.)

His first words were, “How can I help you.” I told him and OMG he DID IT.

He conferenced me in on the call to the Parts Company. He confirmed that they suck and that the problem is THEIRS! He was matter of fact and professional. He didn’t actually tell them they sucked. He was too white collar for that. He is a credit to Chase Credit Card Services. (Get it? CREDIT? harharhar!)

Matt is my credit card service hero. I want to have his babies. Which since he is here in the US, it would be entirely possible for Matt and I have a future together. Luckily for Matt and sadly for me, I have no eggs so poor Matt has no need to worry that I’ll show up on his front steps. See, I am willing to forsake a future with the calm and stoic Matt so that he may have the baby that I’m sure he’s always dreamed of.

The Parts Company is overnighting my parts. The LEAST they can do! I have Matt’s number. He gave it out. He may come to regret that decision. (KIDDING Matt!)

Seriously, I was impressed by the professionalism of Matt at Chase Credit Card Services. I will keep my Chase Amazon card. Although I never shared this information with any of the Chase employees, my keeping the Chase Amazon card was totally dependent on the outcome of today’s calls. I don’t have a balance. I have a choice.

If you have credit card balances and want to eliminate this debt, I’ll be happy to tell you how I became debt free. I am a sharer of knowledge. If you want Matt’s number, forget it. I’m selfish man hoarder. If you want a luxury import car, I’ll hook you up. I’m a selfless and giving in a totally Melanie Hamilton way.